Faith n Fabulous
Last Updated: 18th June 2026
At Faith n Fabulous, we take great care in preparing and dispatching your order so that your chosen pieces reach you safely and beautifully. Please read our Shipping & Delivery Policy carefully before placing an order.
1. Shipping Locations
Faith n Fabulous currently ships orders within India only.
At this time, we do not offer international shipping.
2. Shipping Charges
We offer free shipping across India on orders placed through our website, unless otherwise mentioned at checkout or during a special sale, campaign, or offer period.
3. Order Processing Time
Once your order is confirmed, we generally require 2–4 working days to process and prepare your order for dispatch.
Processing time may include order confirmation, quality check, packaging, and handover to the shipping partner.
Orders are processed from Monday to Saturday, excluding Sundays, public holidays, courier holidays, and unforeseen operational delays.
4. Delivery Timeline
After dispatch, delivery usually takes approximately 7–12 working days across India, depending on the delivery location, distance, courier serviceability, weather conditions, festivals, public holidays, and other external factors.
Delivery to metro cities may be faster, while remote locations or areas with limited courier access may take longer.
5. Shipping Partner
We use shipping and logistics partners such as Shiprocket and/or other courier partners for order delivery.
Once your order is dispatched, delivery timelines and tracking updates are managed by the courier partner.
6. Order Tracking
Once your order is shipped, tracking details may be shared with you through email, SMS, WhatsApp, or your customer account, depending on the communication details provided at the time of placing the order.
Customers are requested to track their shipment using the tracking link or details provided.
7. Cash on Delivery
Cash on Delivery may be available for selected orders and serviceable locations.
Faith n Fabulous reserves the right to confirm, refuse, hold, or cancel Cash on Delivery orders in certain cases, including but not limited to:
- Incomplete or incorrect address
- Unserviceable pin code
- Repeated failed delivery attempts
- High-value order requiring prepaid confirmation
- Suspicious or fraudulent order activity
- Operational limitations
Customers choosing Cash on Delivery are requested to keep the payment ready at the time of delivery.
8. Delivery Attempts
Our courier partner will usually attempt delivery as per their standard process.
If the customer is unavailable, unreachable, refuses delivery, or provides an incorrect/incomplete address, the order may be returned to us.
In such cases, Faith n Fabulous may contact the customer for re-dispatch, cancellation, or store credit, depending on the situation.
Additional shipping charges may apply for re-dispatch if the delivery failed due to customer unavailability, refusal, or incorrect address.
9. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping details, including:
- Full name
- Complete delivery address
- Correct pin code
- Valid phone number
- Email address
Faith n Fabulous will not be responsible for delays, failed delivery, or return-to-origin cases caused by incorrect or incomplete customer information.
If you notice an error in your shipping details after placing the order, please contact us immediately at:
Email: care@faithnfabulous.com
WhatsApp: +91 96500010393
Address changes may not be possible after dispatch.
10. Delayed Deliveries
While we make every effort to dispatch and deliver orders within the estimated timeline, delays may sometimes occur due to reasons beyond our control, including:
- Courier delays
- Weather conditions
- Festivals or holiday rush
- Strikes or transport disruptions
- Natural disasters
- Public holidays
- Government restrictions
- Remote location serviceability
- Technical or operational issues
If your order is delayed beyond the expected delivery timeline, we will sincerely assist you with tracking and coordination.
As a goodwill gesture, in approved delayed delivery cases, Faith n Fabulous may offer an apology along with a 5% discount/store credit equivalent to 5% of the delayed order value, subject to internal review.
This goodwill benefit is not automatic and will be assessed case by case.
11. Damaged Package at Delivery
If the outer package appears visibly damaged, tampered with, wet, torn, or opened at the time of delivery, we strongly recommend that you record a video before opening the parcel.
For damage claims, a clear unboxing video is mandatory.
The video must show:
- The sealed package before opening
- The complete unboxing process
- The damaged product clearly
- The shipping label, wherever possible
Damage claims without an unboxing video may not be accepted.
12. Products Included in Shipment
Only the products specifically mentioned in your order confirmation and product description will be included in your shipment.
Please note that product photographs may include styling props such as fillers, cushion inserts, furniture, flowers, candles, cutlery, crockery, décor items, trays, or other accessories for presentation purposes only.
Unless clearly mentioned in the product description, such props and additional styling elements are not included with the order.
13. Handmade Product Disclaimer
Faith n Fabulous products may include handmade, hand-embroidered, and machine-embroidered details.
Because of the nature of these products, slight variations in embroidery, texture, finish, size, placement, or color tone may occur.
Such variations are part of the charm of handmade and handcrafted products and will not be considered defects.
14. Color Variation Disclaimer
We make every effort to represent product colors as accurately as possible.
However, actual product colors may vary slightly due to:
- Screen settings
- Mobile or desktop display differences
- Camera settings
- Photography lighting
- Editing
- Natural fabric texture
- Indoor and outdoor light conditions
Minor shade or color variation will not be considered a valid reason for return, exchange, or refund.
15. Lost or Misplaced Shipments
If a shipment is marked delivered but you have not received it, please contact us within 24 hours of the delivery update.
We will coordinate with the courier partner and assist you in raising an investigation.
Faith n Fabulous will not be responsible for claims raised after a significant delay, especially where courier records show successful delivery.
16. Return-to-Origin Shipments
If an order is returned to us due to customer-related reasons such as incorrect address, customer unavailability, refusal of delivery, or failed delivery attempts, we may contact the customer for the next steps.
In such cases:
- Re-dispatch may be subject to additional charges.
- Cancellation may be processed as store credit, subject to approval.
- Cash on Delivery orders may be cancelled at our discretion.
17. Customer Support
For shipping and delivery-related queries, please contact us:
Faith n Fabulous
Address: W-20, Green Park Main, New Delhi – 110016, India
Email: care@faithnfabulous.com
Phone / WhatsApp: +91 96500010393
Support Hours: Monday to Saturday, 11:00 AM to 5:00 PM
We aim to respond to customer queries as soon as possible during working hours.