Return, Exchange & Refund Policy

Faith n Fabulous

Last Updated: 18th June 2026

At Faith n Fabulous, every product is thoughtfully prepared and checked before dispatch. Since our products may include handmade, hand-embroidered, and machine-embroidered details, we request customers to read this Return, Exchange & Refund Policy carefully before placing an order.

By placing an order on our website, you agree to the terms mentioned below.

1. Return Eligibility

Returns are accepted only in the following cases:

  • The product received is damaged.
  • The product received is incorrect or different from the order placed.

Returns will not be accepted for reasons such as change of mind, minor color variation, personal preference, incorrect product selection by the customer, or dislike after delivery.

2. Return Window

Return requests must be raised within 48 hours of delivery.

Any return request received after 48 hours from delivery may not be accepted.

To raise a return request, please contact us at:

Email: care@faithnfabulous.com
Phone / WhatsApp: +91 96500010393

Please mention your order number, name, contact details, and reason for return.

3. Mandatory Unboxing Video for Damage Claims

For any damage claim, a clear unboxing video is mandatory.

The video must clearly show:

  • The sealed package before opening
  • The complete unboxing process
  • The product received
  • The damaged area clearly
  • The shipping label, wherever possible

Damage claims without a proper unboxing video may not be accepted.

This requirement helps us verify whether the damage occurred before delivery, during shipping, or after the package was opened.

4. Product Condition for Return

For a return request to be approved, the product must be:

  • Unused
  • Unwashed
  • Unaltered
  • Unstained
  • Undamaged by the customer
  • In its original packaging
  • With tags, labels, and packaging intact

Products that show signs of use, washing, stains, fragrance, damage, alteration, or mishandling will not be accepted for return.

5. Non-Returnable Products

The following products are not eligible for return:

  • Customized products
  • Made-to-order products
  • Custom-size products
  • Products purchased on special request
  • Products damaged due to customer handling
  • Products without original tags or packaging
  • Products reported after the return window
  • Products with minor handmade, embroidery, fabric, or finish variations
  • Products with minor color or shade differences due to screen, lighting, camera, or photography variations

6. Handmade & Embroidery Variation Disclaimer

Faith n Fabulous products may include handmade, hand-embroidered, and machine-embroidered details.

Due to the nature of such products, slight variations in embroidery, texture, finish, placement, shape, size, or detailing may occur.

These variations are part of the charm and character of handcrafted products and will not be treated as defects.

7. Color Variation Disclaimer

We make every effort to represent our product colors as accurately as possible.

However, actual colors may slightly vary due to:

  • Mobile screen settings
  • Laptop or desktop display settings
  • Camera quality
  • Photography lighting
  • Editing
  • Natural fabric texture
  • Indoor or outdoor lighting conditions

Minor shade or color difference will not be considered a valid reason for return, exchange, refund, or store credit.

8. Exchange Policy

Customers may request a one-time exchange within 3 days of delivery.

Exchange requests are subject to approval and product availability.

Each eligible product can be exchanged only once.

To be eligible for exchange, the product must be:

  • Unused
  • Unwashed
  • Unaltered
  • In original condition
  • With tags and packaging intact

Exchange will not be allowed for customized, made-to-order, or custom-size products unless the product received is damaged or incorrect and the claim is approved by Faith n Fabulous.

9. Exchange Approval

Once we receive your exchange request, our team will review the details and may ask for photographs, videos, order details, or any other information required to verify the request.

If the exchange is approved, we will guide you through the next steps.

If the requested replacement product is unavailable, we may offer store credit or another suitable option.

10. Refund Mode

Faith n Fabulous does not provide cash refunds or refunds to the original payment method under normal circumstances.

Approved refunds will be issued as store credit.

Store credit may be used for future purchases from Faith n Fabulous, subject to the terms communicated at the time of issue.

11. Refund Timeline

Once the returned product is received and inspected, approved store credit will be issued within 5–7 working days.

The refund/store credit timeline begins only after:

  • The return request is approved.
  • The returned product is received by Faith n Fabulous.
  • The product passes quality inspection.

12. Return Shipping

For approved return requests related to damaged or wrong products, Faith n Fabulous will arrange or pay for return shipping.

If a return or exchange request is rejected due to policy conditions not being met, the customer may be responsible for any additional shipping or re-shipping charges, if applicable.

13. Incorrect Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery with:

  • Order number
  • Product photographs
  • Packaging photographs
  • Unboxing video, wherever applicable

Once verified and approved, we will arrange a replacement, exchange, or store credit as applicable.

14. Damaged Product Received

If you receive a damaged product, please contact us within 48 hours of delivery.

A clear unboxing video is compulsory for damage claims.

Once the claim is reviewed and approved, Faith n Fabulous may offer:

  • Replacement of the same product, subject to availability
  • Exchange with another product, subject to availability
  • Store credit

15. Items Not Included in the Order

Product photographs on our website may include styling props and decorative elements for presentation purposes.

Unless specifically mentioned in the product description, the following are not included:

  • Cushion fillers or inserts
  • Furniture
  • Flowers
  • Candles
  • Crockery
  • Cutlery
  • Trays
  • Decorative accessories
  • Any styling props shown in images

Only the cushion covers and/or table linens specifically mentioned in the product description and order confirmation are included.

A return, exchange, or refund will not be accepted on the basis of styling props not being included.

16. Store Credit Terms

Store credit issued by Faith n Fabulous:

  • Can be used for future purchases on our website
  • Cannot be exchanged for cash
  • Cannot be transferred unless approved by Faith n Fabulous
  • May be subject to validity, usage rules, or minimum order value if mentioned at the time of issue

17. Rejected Return or Exchange Requests

Faith n Fabulous reserves the right to reject a return, exchange, or refund request if:

  • The request is raised after the permitted timeline.
  • The product has been used, washed, altered, stained, or damaged.
  • Tags or packaging are missing.
  • The issue is due to minor color variation.
  • The issue is due to normal handmade or embroidery variation.
  • The unboxing video is missing or unclear for a damage claim.
  • The product is customized, made-to-order, or custom-size.
  • The request does not meet the conditions of this policy.

18. How to Contact Us

For return, exchange, and refund-related queries, please contact:

Faith n Fabulous
Address: W-20, Green Park Main, New Delhi – 110016, India
Email: care@faithnfabulous.com
Phone / WhatsApp: +91 96500010393
Support Hours: Monday to Saturday, 11:00 AM to 5:00 PM

We aim to respond to customer concerns during working hours as soon as possible.

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