Faith n Fabulous
Last Updated: 18th June 2026
At Faith n Fabulous, we value our customers and aim to resolve concerns with clarity, fairness, and care.
This Grievance Redressal Policy explains how customers can contact us for complaints, concerns, or unresolved issues.
1. Grievance Contact
For complaints, grievances, or unresolved customer concerns, please contact:
Grievance Officer / Customer Support Contact: Dishaa Garg
Business Name: Faith n Fabulous
Address: W-20, Green Park Main, New Delhi – 110016, India
Email: care@faithnfabulous.com
Phone / WhatsApp: +91 9650010393
Support Hours: Monday to Saturday, 11:00 AM to 5:00 PM
2. Issues Covered
Customers may contact us for concerns related to:
- Orders
- Payments
- Delivery
- Returns
- Exchanges
- Store credit
- Product damage
- Wrong product received
- Account-related concerns
- Privacy-related concerns
- Marketing opt-out requests
- Website-related issues
3. Complaint Acknowledgement
We aim to acknowledge customer complaints within 48 hours of receiving them during working days.
Complaints received on Sundays, holidays, or outside working hours may be reviewed on the next working day.
4. Resolution Timeline
We aim to resolve complaints within 30 days, depending on the nature and complexity of the issue.
Some matters may take longer if they involve courier investigation, payment gateway verification, return inspection, or third-party service provider response.
5. Information Required from Customer
To help us resolve your concern faster, please share:
- Full name
- Order number
- Registered phone number
- Registered email address
- Clear description of the issue
- Photographs or videos, if applicable
- Unboxing video for damage claims
- Payment proof, if applicable
6. Damage and Wrong Product Complaints
For damaged or wrong product complaints, customers must contact us within the timeline mentioned in our Return, Exchange & Refund Policy.
For damage claims, a clear unboxing video is mandatory.
7. Customer Conduct
We request customers to communicate respectfully with our team.
Faith n Fabulous reserves the right to restrict communication or take appropriate action in cases of abusive, threatening, fraudulent, or misleading behavior.
8. Legal Jurisdiction
Any disputes arising from purchases, website use, policies, products, or services of Faith n Fabulous shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
7. Contact Us Page
Faith n Fabulous
We would love to hear from you.
For orders, product queries, styling assistance, returns, exchanges, delivery updates, or general support, please contact us through the details below.
Customer Support
Faith n Fabulous
Founder / Owner: Dishaa Garg
Address: W-20, Green Park Main, New Delhi – 110016, India
Email: care@faithnfabulous.com
Phone / WhatsApp: +91 9650010393
Support Hours
Monday to Saturday
11:00 AM to 5:00 PM
We are closed on Sundays and public holidays.
For Order-Related Queries
Please mention your order number when contacting us for:
- Order confirmation
- Shipping updates
- Delivery issues
- Return requests
- Exchange requests
- Cancellation requests
- Store credit queries
For Product Queries
Before placing an order, customers may contact us for help with:
- Product details
- Size-related questions
- Styling suggestions
- Table linen combinations
- Cushion cover coordination
- Care instructions
- Availability
For Grievances
Grievance Officer / Customer Support Contact: Dishaa Garg
Email: care@faithnfabulous.com
Phone / WhatsApp: +91 9650010393
We aim to acknowledge grievances within 48 hours and resolve them within 30 days, depending on the nature of the issue.