Faith n Fabulous
Last Updated: 18th June 2026
Faith n Fabulous respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, contact us, or interact with us through email, WhatsApp, or other communication channels.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information from customers and website visitors:
- Full name
- Phone number
- WhatsApp number
- Email address
- Billing address
- Shipping address
- Pin code
- Order details
- Order history
- Account login details
- Product preferences
- Payment status
- Customer support communication
- Return, exchange, cancellation, and refund details
- Marketing preferences
- Website usage and browsing information
We may also collect information automatically through cookies, website analytics, server logs, and similar technologies.
2. How We Collect Information
We may collect information when you:
- Visit our website
- Create an account
- Place an order
- Make a payment
- Subscribe to our newsletter
- Contact us through email or WhatsApp
- Submit a return, exchange, or cancellation request
- Participate in offers, promotions, or campaigns
- Interact with our website, ads, or social media links
3. Why We Use Your Information
We may use your personal information for the following purposes:
- To process and deliver orders
- To create and manage customer accounts
- To confirm orders
- To process payments
- To arrange shipping and delivery
- To provide customer support
- To handle returns, exchanges, cancellations, and store credit
- To send order updates through email, SMS, WhatsApp, or phone
- To send marketing communication, offers, styling updates, and new collection updates
- To improve website experience
- To prevent fraud or misuse
- To comply with legal and business obligations
- To maintain business records
4. Customer Accounts
Our website may allow customers to create accounts.
When you create an account, we may store your name, email, phone number, address, login details, and order history to make future purchases and customer support easier.
Customers are responsible for keeping their login credentials confidential.
5. WhatsApp & Email Marketing
By sharing your phone number, WhatsApp number, or email address with Faith n Fabulous, you may receive:
- Order updates
- Delivery updates
- Customer support messages
- New collection announcements
- Offers and promotions
- Styling suggestions
- Brand updates
You may opt out of promotional messages by contacting us.
However, even if you opt out of marketing communication, we may still send transactional messages related to orders, payments, shipping, returns, cancellations, support, or legal requirements.
6. Payment Information
Payments may be processed through third-party payment gateways and service providers.
Faith n Fabulous does not store sensitive payment information such as full card numbers, CVV, UPI PINs, or net banking passwords.
Payment-related data may be handled by the payment gateway according to its own privacy and security policies.
7. Shipping & Delivery Partners
We may share necessary customer information with shipping and logistics partners such as Shiprocket and courier companies.
This may include:
- Customer name
- Phone number
- Address
- Pin code
- Order details
- Package information
This information is shared only for order fulfillment, shipping, delivery, return pickup, and related logistics purposes.
8. Third-Party Service Providers
We may share limited information with third-party service providers who help us operate our business, including:
- Website platform providers
- WooCommerce-related service providers
- Hosting providers
- Payment gateways
- Courier and logistics partners
- Email marketing tools
- WhatsApp communication tools
- Analytics tools
- Advertising platforms
- Customer support tools
- IT service providers
These third parties may process information only as needed for business, operational, technical, marketing, or legal purposes.
9. Cookies & Analytics
Our website may use cookies, analytics tools, and tracking technologies to improve user experience, understand website traffic, remember preferences, and support marketing.
We may use tools such as website analytics, advertising pixels, or similar technologies if enabled on the website.
If we use tools such as Google Analytics, Meta Pixel, Google Ads, or similar services in the future, they may collect browsing and interaction data according to their respective policies.
10. Data Retention
We may retain customer information for as long as necessary for:
- Order processing
- Customer account management
- Business records
- Legal compliance
- Tax or accounting requirements
- Fraud prevention
- Customer support
- Dispute resolution
- Marketing, unless opted out
Customers may request deletion or correction of their personal information, subject to legal, operational, or record-keeping requirements.
11. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online platform, or electronic transmission can be guaranteed to be completely secure.
Customers are advised to keep their account login details confidential and use secure devices and networks while placing orders.
12. Customer Rights
Subject to applicable law, customers may contact us to:
- Access their personal information
- Correct inaccurate information
- Update account details
- Withdraw marketing consent
- Request deletion of personal data, where applicable
- Raise privacy-related concerns
Requests may be subject to identity verification and legal or operational limitations.
13. Children’s Privacy
Our website and products are intended for general adult customers.
We do not knowingly collect personal information from children without appropriate consent.
If we become aware that personal information of a child has been collected without proper authorization, we may take steps to delete or restrict such information.
14. External Links
Our website may contain links to third-party websites, payment pages, courier tracking pages, social media pages, or external platforms.
Faith n Fabulous is not responsible for the privacy practices, content, security, or policies of third-party websites.
Customers are advised to review the privacy policies of such third-party platforms.
15. Changes to This Privacy Policy
Faith n Fabulous may update this Privacy Policy from time to time.
Updated versions will be posted on this page with the revised date.
Continued use of the website after changes are posted will mean that you accept the updated policy.
16. Privacy & Grievance Contact
For privacy-related questions, corrections, deletion requests, marketing opt-outs, or grievances, please contact:
Grievance Officer / Customer Support Contact: Dishaa Garg
Email: care@faithnfabulous.com
Phone / WhatsApp: +91 9650010393
Support Hours: Monday to Saturday, 11:00 AM to 5:00 PM
We aim to acknowledge complaints within 48 hours and resolve them within 30 days, depending on the nature of the issue.